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About ISO/IEC 20000-1:2018

ISO/IEC 20000-1:2018 is an international standard for IT service management (ITSM). It sets out the requirements for establishing, implementing, maintaining, and continually improving an IT service management system. The standard focuses on delivering effective and efficient IT services that meet customer requirements and enhance customer satisfaction.
ISO/IEC 20000-1:2018 emphasizes the adoption of a process-based approach to ITSM, with a focus on service planning, service delivery, and service improvement. It covers various aspects of IT service management, including service design, transition, operation, and continual improvement.